TERMS OF SERVICE
Effective Date: March 14, 2026
1. ACCEPTANCE OF TERMS
By accessing or using the N.O.V.A. website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
2. DESCRIPTION OF SERVICES
N.O.V.A. provides administrative digital exposure support services including exposure discovery, recovery, removal, and notification. All services are performed by human investigators and include detailed professional reports. N.O.V.A. does not provide legal advice, law enforcement services, or guaranteed outcome promises.
3. ELIGIBILITY
You must be at least 18 years old and legally able to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.
4. ACCOUNT REGISTRATION
To access the vault, you must complete registration and pay the required registration fee and 30-day subscription. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. FEES AND PAYMENTS
All fees are clearly displayed on our pricing page and are non-refundable unless required by law. Member subscriptions automatically renew monthly and can be cancelled by contacting us. Drop-In services provide 30-day access without auto-renewal. All payments are processed securely through Stripe.
6. SERVICE LIMITATIONS
We do not guarantee that every possible exposure will be found or that all removal requests will be successful. Results depend on third-party platforms and their policies. We document all requests and track status as part of our service.
7. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, and software, is the property of N.O.V.A. and is protected by copyright and other intellectual property laws.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by law, N.O.V.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.
9. INDEMNIFICATION
You agree to indemnify and hold N.O.V.A. harmless from any claims, losses, liabilities, and expenses arising out of your use of our services or violation of these terms.
10. ARBITRATION AGREEMENT
Any dispute arising out of or relating to these Terms of Service or your use of our services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Northern California, and judgment on the arbitration award may be entered in any court having jurisdiction.
11. CLASS ACTION WAIVER
You agree to resolve any disputes with N.O.V.A. on an individual basis and not as part of any class action or representative proceeding.
12. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
13. CHANGES TO TERMS
We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the updated terms on this page with a new effective date.